| We believe in keeping
our customers happy, and very often they respond. Here is a sample
of some of the responses that we have received. If you have anything
to add to this, or any suggestions on how we can improve our service,
please send an e-mail to solutions@rfsol.com.na
Thank you for
your frequent communications/information. Your company definitely
adds value to our fund.
~ Financial manager
Oh, thanks
a lot for your patience and professionalism..... you are indeed
a gem for Namibia corporate business. They can learn a lot from
you. Keep it up.
~ Financial manager
Thank you for a great job done, especially now during
(our) difficult time.
~ Financial manager, during a retrenchment exercise
Hereby I would like to inform you about the most
friendly and assisting member of your staff...
~ Member of a pension fund administered by RFS
This is indeed good news for… your commitment
to our Fund is really appreciated.
~ Client response to the news that RFS negotiated an increase
in interest on credit balances held by a fund.
Thank you for a great job done, especially now during
[our] difficult time!
~ Comment of an RFS client during a labour dispute
"Most of the stand alone pension funds that
I am actuary to in Namibia use Retirement Fund Solutions as their
administrator (this is my only connection with Retirement Fund Solutions).
In my experience their administration is excellent and compares
favourably in terms of accuracy and turnaround times to anything
that I have seen in South Africa,"
~ A South African actuary
"I must
thank Retirement Fund Solutions as they are always the first to
respond!"
~ An asset
manager about our responsiveness
"Thanks
for your commitment towards our fund."
~ The Principal Officer of a large Namibian financial institution
in 2004
"Congratulations
with the 5th birthday of Retirement Fund Solutions. Thank you for
keeping your promise of "Rock Solid Fund Administration that
lets you sleep in peace!" I am definitely sleeping more peacefully
since you took over the administration of our Fund. I wish you many
more successful years to come."
~ The Chairman – board of trustees of a Namibian financial
institution
"u r a
superstar,
indeed, u r.
I hope everyone was like you in their work.
the best customer service that i am satisfied with, tell them to
give you a hell of a bonus, your feedback, and service delivery
is of high standard.
keep it up
thanks"
~ A satisfied client of the Benchmark Retirement Fund
"Baie
dankie vir die info. Ek het ook al die aktiewe lede se Fund Credits
ge-"check " en stem 100% saam met julle waardes. Ek moet
julle hierop komplimenteer, aangesien dit in my ondervinding baie
min gebeur dat ons en die administrateur se waardes dadelik so goed
ooreenstem."
~ The independent actuary of a Namibian utility first time around
"First
of all, I would like to let you know that I haven’t worked
with such accurate data before!! Thank you for making my job so
much easier."
~ The independent actuary of a Namibian utility, two years on
"Also
just to comment on your benchmark newsletter. I think the analysis
of the various positions are very detailed and therefore very useful.
Thank you for the good detailed work."
~ A local investment analyst on the Benchtest Manager Review
"you are
a star!!! this is services like never rendered to me before."
~ Another satisfied client of the Benchmark Retirement Fund
"Thank
you very much for inviting me to RFS's 5th birthday celebration.
What was particularly pleasing was that all the people I spoke to
only had positive things to say about RFS. Well done!"
~ An actuary having had the opportunity to meet our guests at
our 5 year function
" I have
thoroughly enjoyed working on this account this year. Thank you
for all your assistance and getting back to me so quickly on queries,
it has been a pleasure working with you."
~ Another independent actuary of a Namibian tertiary education
institution, on first insight
"I have
done checks on the data and must say first off that I was very impressed
with the data."
~ Another independent actuary of a Namibian tertiary education
institution, on first insight
"It is
with great pleasure that we noticed your Company is growing from
strength to strength. We wish both you and Mr. Fabianus all the
best for the future. We are glad to have Administrators of your
caliber looking after our Retirement Fund."
~ The Principal Officer of a large Namibian financial institution
in 2003
"Thanks
for your dedicated service."
~ The Principal Officer of a large Namibian financial institution
is clearly convinced, again 2004
"Your
speed is amazing - I appreciate it."
~ A senior official of a local stock broker as private investor
in the Benchmark Retirement Fund
"I knew
that yoiu guys were very, very good (I would not have stuck my personal
neck out all those years ago if I felt differently!) but have just
been shown the degree of expertise and professionalism which your
team has at its disposal."
~ The managing director of a local insurance broking house as
private investor in the Benchmark Retirement Fund
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