We believe in keeping our customers happy, and very often they respond. Here is a sample of some of the responses that we have received. If you have anything to add to this, or any suggestions on how we can improve our service, please send an e-mail to solutions@rfsol.com.na

The story of your growth and success over these 10 years is such a phenomenal one, but I think it’s absolutely clear why you have grown and prospered. You simply provide an outstanding service.
~ Personnel officer

We always receive the best service from RFS.
~ Pension fund principal officer

I would like to take the opportunity to thank you for the excellent service rendered to me by your company.
~ Client response

I would also like to bring it under your attention that in the meeting it came to the surface that Stephanus Morris got a special mention for the sterling service he has provided over the year in review. I look forward to doing business with you for the next financial year.
~ A financial advisor

I would like to thank you for your assistance and hard work that you and your team have done so far on the fund.
~ Pension fund principal officer

From my side, thank you for all your efforts in helping me to get this important matter sorted out in good time, your excellent service is really appreciated.
~ Senior manager

Ek is baie suinig met komplimente – gee dit net aan mense wat dit verdien, veral in hierdie tyd waar goeie en veral vriendelike diens so skaars soos hoendertande is.  En jy is een van die uitsonderings!
~ Client response

Thank you for your frequent communications/information. Your company definitely adds value to our fund.
~ Financial manager

Oh, thanks a lot for your patience and professionalism..... you are indeed a gem for Namibia corporate business. They can learn a lot from you. Keep it up.
~ Financial manager

Thank you for a great job done, especially now during (our) difficult time.
~ Financial manager, during a retrenchment exercise

Hereby I would like to inform you about the most friendly and assisting member of your staff...
~ Member of a pension fund administered by RFS

This is indeed good news for… your commitment to our Fund is really appreciated.
~ Client response to the news that RFS negotiated an increase in interest on credit balances held by a fund.

Thank you for a great job done, especially now during [our] difficult time!
~ Comment of an RFS client during a labour dispute "

Most of the stand alone pension funds that I am actuary to in Namibia use Retirement Fund Solutions as their administrator (this is my only connection with Retirement Fund Solutions). In my experience their administration is excellent and compares favourably in terms of accuracy and turnaround times to anything that I have seen in South Africa,"
~ A South African actuary"

I must thank Retirement Fund Solutions as they are always the first to respond!"
~ An asset manager about our responsiveness"

Thanks for your commitment towards our fund."
~ The Principal Officer of a large Namibian financial institution in 2004"

Congratulations with the 5th birthday of Retirement Fund Solutions. Thank you for keeping your promise of "Rock Solid Fund Administration that lets you sleep in peace!" I am definitely sleeping more peacefully since you took over the administration of our Fund. I wish you many more successful years to come."
~ The Chairman – board of trustees of a Namibian financial institution"

u r a superstar,
indeed, u r.
I hope everyone was like you in their work.
the best customer service that i am satisfied with, tell them to give you a hell of a bonus, your feedback, and service delivery is of high standard.
keep it up
thanks"
~ A satisfied client of the Benchmark Retirement Fund"

Baie dankie vir die info. Ek het ook al die aktiewe lede se Fund Credits ge-"check " en stem 100% saam met julle waardes. Ek moet julle hierop komplimenteer, aangesien dit in my ondervinding baie min gebeur dat ons en die administrateur se waardes dadelik so goed ooreenstem."
~ The independent actuary of a Namibian utility first time around"

First of all, I would like to let you know that I haven’t worked with such accurate data before!! Thank you for making my job so much easier."
~ The independent actuary of a Namibian utility, two years on"

Also just to comment on your benchmark newsletter. I think the analysis of the various positions are very detailed and therefore very useful. Thank you for the good detailed work."
~ A local investment analyst on the Benchtest Manager Review "

you are a star!!! this is services like never rendered to me before."
~ Another satisfied client of the Benchmark Retirement Fund"

Thank you very much for inviting me to RFS's 5th birthday celebration. What was particularly pleasing was that all the people I spoke to only had positive things to say about RFS. Well done!"
~ An actuary having had the opportunity to meet our guests at our 5 year function"

I have thoroughly enjoyed working on this account this year. Thank you for all your assistance and getting back to me so quickly on queries, it has been a pleasure working with you."
~ Another independent actuary of a Namibian tertiary education institution, on first insight"

I have done checks on the data and must say first off that I was very impressed with the data."
~ Another independent actuary of a Namibian tertiary education institution, on first insight"

It is with great pleasure that we noticed your Company is growing from strength to strength. We wish both you and Mr. Fabianus all the best for the future. We are glad to have Administrators of your caliber looking after our Retirement Fund."
~ The Principal Officer of a large Namibian financial institution in 2003"

Thanks for your dedicated service."
~ The Principal Officer of a large Namibian financial institution is clearly convinced, again 2004"

Your speed is amazing - I appreciate it."
~ A senior official of a local stock broker as private investor in the Benchmark Retirement Fund

"I knew that you guys were very, very good (I would not have stuck my personal neck out all those years ago if I felt differently!) but have just been shown the degree of expertise and professionalism which your team has at its disposal."
~ The managing director of a local insurance broking house as private investor in the Benchmark Retirement Fund