• HOME
  • LIBRARY
  • CLIENT
    PORTAL
  • UNCLAIMED
    BENEFITS
  • CONTACT
RFS Fund Administrators (Pty) Ltd "RFS" is founded on uncompromising values which all Directors, management and staff promise to uphold at all times.

Being an institution that is regulated by NAMFISA, RFS is required to, at all times, render financial services honestly, fairly, with due skill, care, and diligence, and in the interest of consumers.

As a valued stakeholder, we request you to report unsatisfactory levels of service and/or inappropriate behavior or conduct by any officer or employee of RFS.

At RFS, we values feedback from our clients as an essential tool for improvement and innovation. Client feedback provides a valuable opportunity to remedy the problem and enhance your confidence in our services. To ensure we manage and resolve any complaint efficiently and to your satisfaction, we have established the following complaints procedure:


Submission of feedback and complaints
Should you have any feedback, whether positive or constructive, or want to lodge a complaint, please use any of the following methods:

Website https://www.rfsol.com.na/complaints (this page - form below)
E-mail complaints@rfsol.com.na
Phone 061 - 446 000
Office Corner of Feld and Newton Streets, Windhoek
 
Acknowledgment of complaints
Provided you give us your contact information, we will acknowledge receipt of your complaint within forty-eight (48) office hours of its receipt, either in writing or through a phone call.
Resolution process
We aim to resolve and respond to all complaints within in seventy-two (72) office hours after acknowledgement. Our objective during this period is to fully understand the issue, investigate the circumstances, and determine a resolution that meets your expectations and our quality standards.
Extended time-frame
In the event that a complaint cannot be handled during the first ninety-six (96) office hours, we will make sure that you are notified in writing or by telephone call. We will keep you updated on the status and any steps being taken in this regard.
Escalation
A complaint will be escalated for resolution if management intervention is required. If a resolution is not possible or if a decision is necessary, the complaint will be forwarded to the applicable party, such as the Principal Officer or Board of Trustees.
Unresolved complaints
NAMFISA requires that complaints are submitted to the relevant institution affording them an opportunity to resolve the complaint prior to escalating complaints to NAMFISA.

In the event of your complaint not having been resolved to your satisfaction, we encourage you to liaise with NAMFISA by lodging a complaint online (www.namfisa.com.na) or contact them via e-mail (complaintsdept@namfisa.com.na) for more information iro complaints.

Apart from the description of the complaint and the relief sought, NAMFISA requires complainants to provide the following:
  • any action taken to resolve the matter with the relevant financial institution,
  • the written feedback received from the financial institution; and
  • the relevant supporting documentation.

RFS Complaints form

Drag and drop file here or Browse
18 * 20 =

PENSION CALCULATOR
How much will you need when you retire and are you investing enough?
GALLERY
CLIENT COM(PLI)MENTS
FREE INVESTMENT AND PENSION FUND NEWS
Subscribe now to receive our monthly newsletter.
We use cookies to make this site simpler. By using this site, you permit the use of cookies.
More information Ok