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Version date: July 2013

Privacy and transparency is important to Retirement Fund Solutions Namibia (Pty) Ltd (hereafter also referred to as “we” or “us). For this reason we have detailed in this Privacy Policy what information we collect and how we collect, use, store and disclose the information. Please take a moment to familiarize yourself with it.

The Privacy Policy forms part of the Terms of Use and as such when you access, browse, use and/or register to any service provided on this website, you acknowledge and agree that you have read, understood and agree to the Terms of Use, including the Privacy Policy.

1. NON-PERSONAL INFORMATION
To monitor, improve and protect the website, Retirement Fund Solutions uses technology to gather non-personal information about your use of the website including, but not limited to details of your operating system, browser version, and IP address.

As part of the process of gathering non-personal information the website makes use of “cookies”. If you do not wish Retirement Fund Solutions to collect the information, please disable cookies in your browser.

We aggregate some information for marketing and general information purposes and may provide such aggregated information to third parties. We generally do not combine personal and non-personal information, however should personal and non-personal information be combined, it will be treated as personal information as per article 2 below.

2. PERSONAL INFORMATION

2.1 Collection of personal information
In general, Retirement Fund Solutions does not collect personal information when visiting our website. There may however be times, when Retirement Fund Solutions or its partners may request personal information such as name, address, telephone number or e-mail address from you. The information provided will only be used for the purpose it was collected, for example, to correspond with you, send you our newsletter, or provide you with a specific service. Retirement Fund Solutions will advise you how it will use personal information before it collects the personal information from you.

2.2 Sharing of personal information
Retirement Fund Solutions is committed to keeping your personal information confidential and will not sell, rent, or trade your personal information to any third party.

2.2.1 We may however share personal information:
  1. within the Retirement Fund Solutions group
  2. with partners/brokers in order to provide a service you have registered for
  3. to verify with the business on whose behalf you have registered for a service, and that you are authorized to do so
  4. if it is necessary to protect the rights of Retirement Fund Solutions or any of its funds;
  5. if you have authorised Retirement Fund Solutions to do so.

2.2.2 When you contact Retirement Fund Solutions via the website, you are providing us with personal information such as your e-mail address and name. Depending on the contents of your e-mail we may share your e-mail with those employees most capable of addressing your e-mail. If required, we may also share your e-mail with a specific partner or brokers.

2.2.3 Retirement Fund Solutions may be required by law to disclose information you submit. In the event such disclosure is required we will do so. Please note that our policy strictly follows a “required by law” approach and not “permitted by law” approach. Required by law means that for example, a valid court order is required. Permitted by law on the other hand means that we could disclose the information you provide to anyone, as long as there is no law forbidding it.

2.3 Protection of personal information
Retirement Fund Solutions takes several precautions, including administrative and technical measures, to reasonably safeguard your personal information against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and/or destruction. Although we take all reasonable measures and precautions to protect your personal information, we cannot guarantee or be held liable for any unauthorized third party which may circumvent our security measures. Please also see section 8 of the Terms of Use.

3. LINKS TO THIRD PARTY SITES
Our website may include links to third party websites. When you follow a link to a third party website, you are subject to the Terms and Conditions and Privacy Policy of the third party website. Retirement Fund Solutions has no control over linked websites and therefore cannot be responsible or held liable for the privacy practices used by linked websites.

4. CHILDREN
The Retirement Fund Solutions websites is not directed towards children. The Retirement Fund Solutions is committed to comply with all applicable laws aimed at the protection of children and in particular the protection of their personal information.

5. CHANGES TO THE PRIVACY POLICY
Retirement Fund Solutions may, at its sole discretion, and without giving notice change the Privacy Policy (including the Terms of Use), at any time. Any modifications to the Privacy Policy will become valid upon publication on the website. It is your responsibility to regularly review these Terms of Use and the Privacy Policy.

Retirement Fund Solutions

Managed by Namibians. Trusted by Namibians.

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