August 2024
"Once again, thank you Ms. S for efficiently and effectively attending to inquiries regarding my file. You have been of such help since last year and I really appreciate it.."
26 July 2024
"Yo! Elbie,
I did not even blink and the PAYE was staring at me. LOL….. That was super fast.
Appreciated."
|
November 2024 Good day Ms. D and Ms. L, I would like to take this opportunity to thank you for your exceptional service. I really appreciate the prompt service and for your ability to go above and beyond for your clients. We will definitely cross paths again in the future. Thank you once again. Regards, M |
November 2023
“L
I wanted to take a moment to express my sincere gratitude for the exceptional service that you and C, and the rest of the team provided. Your dedication, attention to detail, and unwavering commitment to excellence set you apart. It’s rare to encounter such outstanding professionalism, and I am truly grateful for the positive impact you ladies had.
Thank you once again for your exceptional service. It has been a pleasure working with you all, and I look forward to the opportunity to do so again in the future.“
August 2023
“Goodness gracious, but that was quick!!! Thanks, G and RFS team!”“
March 2024
“For sure a huge pleasure to work with your team. Always hands-on and professional.”“
5 March 2024
“Dear Marthinuz and Sharika,
If memory serves me correctly, I believe it’s the first time since my involvement with the …. Retirement Fund that all Certificates of Existence were submitted to RFS, achieving the Fund’s aim of zero suspended pensioners.
Please convey our appreciation to J… and R… for their consummate support and dedication in making this possible.
Kind regards…”“
19 January 2024
“Good Day V
Thank you so much for your excellent service, it is rare that one finds this class service in Namibia. You and your company indeed stick to your promises. May you grow in your career because of the valuable input you give.
Regards
SG“
3 January 2024
“Dear C
Thank you so much for your quick and expeditious response. It was a pleasure working with you, as it always is working with A.
Highly appreciated.
L“
21 November 2023
“Dear M
I wanted to take a moment to express my sincerest appreciation for your incredibly prompt response in providing the tax certificates. Your swift action has been immensely helpful and has allowed me to proceed smoothly with the necessary documentation.
I truly value your efficiency and dedication to assisting with this matter. Your promptness not only reflects your professionalism but also your commitment to exceptional service.
Once again, thank you for your timely support. I look forward to future interactions and commend your team's outstanding efforts.“
11 August 2023
“Dear E
You were a star for being in a position yesterday to assist me on short notice and almost immediately, when you were the only one in the office, to provide me with an electronic copy of our AFS.
Amazing – staff members geared and hands-on to assist on behalf of their colleagues.
Much appreciated.
Regards.”
6 October 2023
“Good morning J
Hope you are well. Thank you for the wonderful service that you have provided and always provide to me and all your customers. That's the reason I am transferring my pension from GIPF to RFS.”
2 August 2023
"Marthinus
You have an excellent Team here ????????????????????????????
Thank you RFS"
5 June 2023
"Dearest B
You have me in tears.
We have been struggling for more than 14 years now to close our VAT account, and every year has a new issue. This was the last one, and now I feel so blessed to be able to see this. I am now just praying that our bookkeeper is good with this.
Bless you dear B…"
17 April 2023
Dear M,
Trust this mail finds you well.
At this time really M and team, how you take care of us, is first class. Cannot say thank you enough to RFS excellent services always. It’s a relationship that is a keeper.
Thank you so much for last week (and all other times and still to come) TEAM M. You people are just AMAZING!.....
I would think my e-mail transmitted early this morning but it was terrible today, hence my delayed appreciation.
Wish you all the best!”
15 February 2023
"Dear R
It is my pleasure to refer potential clients. We have had such good service from you over the years.
Kind regards,
E”
3 March 2023
"Thank you very much for the confirmation Ms B. May I also take this opportunity to sincerely thank you and your team for the excellent service rendered to me. I have been a client of RFS (formerly UPA) since about 1990 and never looked back.
With kind regards
JW ”
6 February 2023
"Thank you all for the excellent service. Where do I give you a badge or rate you?”
7 July 2022
"Thank you, my sister. You are always so amazing and smart.!”
11 October 2022
"Dear K… & T…
It was always a pleasure working with you. We appreciated the knowledge and the experience that you brought to the meetings which made our jobs so much easier. As management of A… we will always have concerns and challenges but we never had any concerns about our fund administrator. Thank you for that!!”
”
11 October 2022
"
Hi K
Hope you are well.
Congratulations for the name change. I waited for an invitation so that I can celebrate with you and your great team but it seems technology did not do justice on me.
I believe it is only the name change and not culture and work ethics change ???? ???? ????. I am saying this because you do have such a great team. In particular, T_ _ _ C_ _ _. He such a world class asset. He works so well and communicates greatly. I have been working with him on R_ _ _. He is such a joy to work with. He always amazes me with his talent and dedication. He makes everything flow so easy and efficiently. He is such as a superstar who brings a lot of positive energy and coordinates well action items.
Well done to the name change!”
”
24 August 2022
"We would like to express our profound gratitude and sincere thanks to the Fund Administrator and Fund Accountant in the persons of … and … respectively.
The gentlemen adequately prepared for the audit, being proactive in their delivery of the supporting documentation we would ordinarily need to carry out our audit work. All such schedules and documentation were filed timeously and meticulously.
This further demonstrates the calibre of their personalities and the effort, time and excellence they put into their work. This is what has necessitated us to make special mention of their excellent work.
We are aware that … and … work with a team. At this point, we would like to extend our appreciation to each team member for their contribution, time, talent and effort. Thank you for the excellent filing and documentation of paperwork. All of this has made the audit pleasurable and enabled us to reach the audit deadline.
Thank you for maintaining an open-door policy of open communication. It was very refreshing to work with … and … who not only are knowledgeable in their vocations but were willing and patient to clarify the plethora of queries we had.
To the management, we revere you for setting a conducive work environment that enables employees to live out their purpose with excellence, dedication and passion. This has reflected in the way all employees have carried out their work.”
7 September 2022
"Dear H,
I am an Accountant and I am also involved in managing an administrative environment for about now 22 years. In my life I have never come across a company such as Retirement Fund Solutions who continuously has the tendency to always surprise me with their ability to deliver results same day. Never have I experienced this anywhere elsewhere in my career in Namibia. Retirement Fund Solutions you are simply the best. Every time I deal with you I get same-day response on old rusted queries.
I thank you so much H and my appreciation to the management and leadership of the Retirement Fund Solutions. Keep it up guys.
You are worth all my recommendations.”
22 March 2022
"Oh my [I] ???? man…..
Dankie my eie, will send the member to collect.
Your are truly a gem..!!”
9 February 2022
"Thank you for speedily actioning our members’ Certificates of Existence, B…!
Your meticulous professionalism is much valued!”
7 December 2021
"Hi A
Thanks very much, you are a legend in your own lifetime.
Regards ”
24 January 2022
"Thank you, E... Much appreciated. It is such a pleasure working with friendly, well-trained staff as well as a company that is so well organized. Every time I have a query, you return with an answer within an hour or two – thank you.”
29 October 2021
"Thank you, E... Much appreciated. It is such a pleasure working with friendly, well-trained staff as well as a company that is so well organized. Every time I have a query, you return with an answer within an hour or two – thank you.”
17 November 2021
"Ek wil net vir jou baie baie dankie se vir die goeie diens wat ek van jou af ontvang het. Ek het regtig lanklaas by enige instansie in Namibië sulke spoedige diens gekry en gevoel ek werk met iemand wat my wil help. Ek wens ek was nader aan Windhoek dat ek nou vir jou n boks chocolates kon koop vir jou diens. Baie Dankie! ”
1 November 2021
"Wow! I am impressed R and compliment RFS on the progress. I think this [new reporting] makes so much more sense…”
Dated 31 August 2021
"I would like to say that I absolutely enjoyed working with …, one of the best I ever worked with. He is tops in my opinion. Always going out of his way to assist.”
Dated 18 August 2021
"Thank you soo much…without your assistance, I would have stuck with this process. ITAS called me they said everything is in; order you can go ahead with your process Mrs… God bless you. Regards.”
Dated 29 June 2021
"Dear S,
Thank you very much for your prompt and to the point reply. These days it becomes more regular that requests like mine are either ignored or only attended to after various reminders. Therefore I really appreciate people like you who take their customers’ needs serious. Please keep up the great work and service you are and always have provided to my requests. Thank you very much once again."
Dated 29 April 2021
"Wow,
Og J jy bly maar net ‘n Ster, baie dankie vir jou puik diens, waardeer baie.
Groete."
Dated 5 May 2021
“
We would like to express our profound gratitude and sincere thanks to the Fund Administrator and Fund Accountant in the persons of Mr … and Mr … respectively.
The gentlemen adequately prepared for the audit, being proactive in their delivery of the supporting documentation we would ordinarily need to carry out our audit work. All such schedules and documentation were filed timeously and meticulously.
This further demonstrates the calibre of their personalities and the effort, time, and excellence they put into their work. This is what has necessitated us to make special mention of their excellent work.
We are aware that Mr … and Mr … work with a team. At this point, we would like to extend our appreciation to each team member for their contribution, time, talent, and effort. Thank you for the excellent filing and documentation of the paperwork. All of this has made the audit pleasurable and enabled us to reach the audit deadline.
Thank you for maintaining an open-door policy of open communication. It was very refreshing to work with Mr … and Mr … who not only are knowledgeable in their vocations but were willing and patient to clarify the plethora of queries we had.
We would also like to appreciate Ms … who kept the working room clean and tidy. Thank you for your efforts.
To the management, we revere you for setting a conducive work environment that enables employees to live out their purpose with excellence, dedication, and passion. This has reflected in the way all employees have carried out their work.”
Dated 25 March 2021
“Og!! Jys n AGTERMEKAAR vrou!! Thank you for your service.”
Dated 7 April 2021
“I just want to say a special THANK YOU for the professional and swift manner in which you are handling our Pension fund. Your hard work and efforts are HIGHLY appreciated.
Below a little statistic that we can be PROUD of.
In October 2020 we introduced the Benefits stream. Period September 20 to November 2020 – It took an average of 61 days for pension to be paid out.
Period December 20 – March 2021 – It took an average of 31 days for Pension to be paid out, from Termination date.
I am PROUD to be part of this team ????.”
Dated 18 February 2021
“Morning J..,
Kindly please find attached. I’m very pleased to have you on our [..] team, I call myself privileged to work with you, you are just on another level. J.. thank you very much for your service, much appreciated.
Regards.”
Dated 18 December 2020
“...Let me use this opportunity to thank you for the pleasant working relationship with your office and in particular with you.
It was indeed great and enriching working with you, and the skills acquired during the encounters will remain useful in a long time.
A blessed festive season and new year. One of our African proverbs says only mountains don’t meet.”
“To the RFS team
I do agree! This looks very tempting for a hardworking, and by now, an almost exhausted YOU.
More than ever before, YOU deserve a break from the 2020 challenges that came unexpectedly –
sometimes it was fun and comfortable, but then also somewhat depressing and inconvenient.
RFS once again took honors in how you dealt with the entire situation.
Wherever you may be this festive season – take care, relax, and enjoy whatever YOU have planned for you and your family.
A special thank you for assisting with the ERS when usual password attempts failed, and for loading benefit statements for some eager members without delay. Your time and efforts were always appreciated when we needed it most.
Wishing you all a Merry Christmas and a Blessed New Year."
RFS’ purpose for existence is to enable retirement wellness. The following note is testimony to our wealth advisers going out of their way to pursue our purpose:
“...I need to congratulate you a brilliant professional service, it’s a pleasure to work with you.”
“I would like to express my utmost gratitude towards RETIREMENT FUND SOLUTIONS and Ms J for being with me since my husband passed away. Thank you for your compassion and dedication and tireless effort to process this claim for my son and me. May the Almighty bless you.”
“Môre G en J
Van my kant af net 'n groot dankie vir die jaar se saamwerk, dit was 'n plesier om sulke diens en standaarde te sien.”
“Super!!!!
As I said, I could poach you to work for us only one thing – your excellent service!!!
Please tell your managers that they are very lucky to have you!!!
Thanks once again!”
“Thank you so much for your quick response T, keep it up. It’s really a pleasure working with you, you never disappoint me.”
“Hi B
That is great news indeed, I would like to thank you and A personally for all the effort put in over all the times I have asked you for assistance and I will recommend your company to all my friends????.
This has lifted a massive burden for me.”
“...We would like to thank you and your team for all your assistance last week, it truly helped us in getting our work done and finishing on time.
I have discussed with the team and below is our experience with regards to the 2020 audit.
Upon our arrival, we immediately received all documents and got straight to work. It was highly unlikely that the samples selected were not provided to us as the client ensured we had everything we need. This was of great assistance due to the number of files we had to test. In the event that a certain file was not in our belonging, the client would inform us of this beforehand as the file was with them due to admin reasons. When a new sample was selected, without any delay, we received all relevant supporting documents hence no long waiting period.
The staff was at all time friendly to us and assisted us in every query, no matter how small. This helped us understand the business better and get our work done faster than expected.
The files presented to us for testing were neatly presented with all necessary information.
This resulted in a smooth and well organized audit...”
“...I trust this email finds you well. This email serves to convey my compliments on the way you really answer your business phone. “Highly professional”, your calls never ring more than 3 times. It is being pick up on time. Keep up your excellent telephone etiquette, something one can learn from and emulate...”
“...Also as I am extremely satisfied with your performance and service over the years, ..”
“Dear RFS Team,
Thank you for all your kind assistance during this year – you really made a difference to our Members, and the ... Fund as a whole, with your exceedingly professional service...”
“Dear R
Please find the REVISED returns for October 2019 and November 2019 attached...
Background:
E (Fund Accountant from RFS) queried our returns as he could not reconcile to our market linked portfolio return. We compared our workings and it became obvious that the Investec market value as at 31 Oct 2019 differed. The Investec statement we received reflected a market value of … whereas RFS received a statement which showed...
This was taken up with Investec and they confirmed the … [RFS value] to be correct. This caused the October return to be overstated and the November return to be understated…
This situation shows the merits of having independent service providers that keep an eye on each other. Thank you E for highlighting this.
Kind regards”
“Good morning M
Thank you very much for the proof of payment. You always deliver exceptional service, I appreciate it.”
“Dear Directors,
I wish to thank you once again for this token of appreciation. As always, I don’t take anything for granted and am indeed grateful that I am working for such a great Company and with such awesome people. I have never regretted a moment since joining RFS more than 12 years ago. I am extremely thankful and proud to be part of this team!
Kind regards...”
“Hi T...
Thanks for the email. Yes, it worked and we submitted on time. Thanks so much for your input. We really appreciate your valuable contribution towards the Fund. You make the whole process so efficient with your world class input which is timeously and of high and undisputable quality. We have so much joy working with you.”
“Dear madam,
It was indeed an honor to be working with you when I was employed at ... as HR Administrator.
Your love and dedication to your work has left me amazed all the time. Even if there were delays from my side you were always calm and composed when re-requesting the information. Until the very last minute I received my pension from RFLAUN, you have been more than helpful.
Indeed, just because of your dedication, I regret leaving the Local Authority industry. It was really wonderful working with you.”
“Dear K
I have conferred with R who did all the heavy work on this and we both concur that the data was very clean and accurate. So were the management accounts. Thank you for this.”
“Good day Kai,
Compliments of the new season.
Thank you very much for the swift response as always. We really do appreciate your feedback. We will take your comments into consideration and discuss them further during the industry consultations next month.”
“Caroline was awesome and in agreement with the assistance granted. Thank you so much for prompt and efficient service.
C”
“Dear Kai,
I would like to really thank you and your team for a “Tops” service, our Fund would not achieve much without your excellent service.
Best regards”
"B
YOU ARE REMARKABLE
EXCELLENT SERVICE!!!
YOU HELPED ME in literally a few minutes to build up a spreadsheet that indicates all clients Pensionable salary and all costs etc. We wanted the management of the company to see what & how the breakdown will look like for each staff member. WOW ONCE AGAIN YOU ARE A BABE! If it works out – This client will be in great hands regarding Pension and I for one can say that they won’t make a mistake! I will always refer RFS to any Company out there because this is where service starts and continues all the way."
“Voorspoedinge nuwe jaar en mag dit ‘n geseende jaar wees. Ek wil net vir jou baie dankie se vir al die moeite met my ma se geldjies, ek weet nie wat sy sou gedoen het sonder jou hulp nie, ons was al raad op met die bank wat geen antwoorde gehad het nie en net sommer nie terug gekom het na haar toe nie, na 3 maande se gesukkel het jy ons ongelooflik vining gehelp en ons waardeer dit bitterlik baie. Baie dankie weereens en geniet jou daggie.”
“Sharita
I received monies in the bank today... Thanks so much! That was excellent service, only expected end Feb 2018 as hereunder. Well done!”
“...On a personal note, I just want to say that I was very happy when I was informed that the NQA employees are part of the Benchmark Retirement Fund, I therefore knew that my pension is in good hands.”
“From when I joined BenchmarkRF/RFS in 2001 with much personal assistance and guidance from Tilman Friedrich I have never felt let down. Throughout the years he and his continual growing staff members (those I came in contact with) have been prepared to guide and assist. RFS have throughout the years done much effort to keep their clientele informed through their monthly newsletters, reviews of portfolio performance, their AGM’s. They come across as an organisation in which integrity appears to be one of their top aims. I have expressed similar lines of praise in the past towards management, staff, etc. – this is the first time however it is in writing.”
“Morning Agnes,
Thank you very much both of you for your time and effort, much appreciated, you really do as your slogan states and let us sleep peacefully.”
“Dear K
Thank you again for the opportunity to work with you on this project. First of all I would like to commend Retirement Fund Solutions on the quality of the data that was provided. In my 15 years in Asset Management I have never come across a data set that is in such good standing, it really is a testament to your business.”
“Baie dankie Mevrou Nel, waardeur die hulp. Wens daar was meer soos u, regtig.. ten alle tye was u behulpsaam en beskikbaar. Die Here seen u in u werk, by u huis, in die veld en in die stad. Ek sal u en u company promote met elke geleentheid.”
“After our Board meeting this morning [the chairman] came to my office and had this to say about you, I quote “the service delivered by RFS is exceptional, even when Mr. Friedrich & Mr. Fabianus are not present at the meetings. R is on top of her game, she is aware of what is happening in the fund and when questions are posted she is able to answers” RFS is truly an exemplary institution that provides an excellent service to the Fund. We are pleased to be associated with such remarkable organisation, keep up the good work.”
“Good day, All
Thank you very much for your kind and friendly assistance.
This is really appreciated.
You are an awesome team and it is with great pleasure to work with you.”
“Thanks for your intervention on behalf of our Fund. I appreciate the level of service delivery we get from RFS.”
“RFS always goes the extra mile for its clients, all these efforts are noted and highly appreciated. This is what makes RFS the leading administration company in Namibia.”
“A, would just like to thank you for these notes as they are extremely helpful when I compare them with mine afterwards!
It has happened that I have been busy with either a discussion, presentation or responding to comments made by the Trustees and have missed something which is then duly captured in your notes!
Great to be part of the “team” with you, whose only interest is that of the client!
Much appreciated!”
“Good morning __ ,
Yes, you and I have travelled a long, long road together and I must say it was always a pleasure dealing with your positive and very professional attitude.
I would also like to thank you for all of the innovative ideas and suggestions you shared with us over the years which not only kept us on our toes but contributed to the success of Com_Pen.”
“Hi T
...many, many thanks for your trouble, it is sincerely appreciated. Nowadays you do not get such service anymore. Owe you a big beer.” (translated from German)
“Beste A
Baie dankie vir jou skrywe. Jou advies is vir my heeltemal gerustellend en baie dankie hiervoor. Ek is dankbaar dat ek destyds met goeie advies uit die kerkkantoor in Windhoek, die keuse uitgeoefen het om my pensioen belange by Benchmark in bewaring te plaas. Ek het groot waardering vir die wyse waarop julle alles bestuur en die vriendelike diens wat ek tot op hede by julle geniet. Groete en ‘n geseënde kerstyd vir die hele personeel by Benchmark!
Ds. CS”
“Goeiedag Mnr. Pfeifer,
Me. Annemarie Nel het my vandag besoek sodat ons kon gesels oor my pensioen wat deur jul groep bestuur word. Dit was 'n wonderlike geleentheid en gerusstellend om na die bekwame Me. Nel te luister. Ek het nuwe dinge by haar geleer en sy het my goeie raad gegee m.b.t. my pensioen en beplanning daarvan vir die toekoms. Die tyd en onkostes wat u aangegaan het om 'n verteenwoordiger van Benchmark na die kus te stuur, word opreg waardeer. Ek glo dit beteken vir ons almal baie dat ons belange ook vir julle belangrik is.
Baie dankie en Beste wense !
T d W.
Swakopmund.”
“Hi B
Please find attached as discussed telephonically yesterday. Thank you indeed for your proper feedback and help all the time. I wish that there could be more of your kind. Let me know if everything is in order.
Keep well!”
"Thanks I.. for the great service always. It is highly appreciated that the service we get from RFS is excellent not to mention the turnaround times. It really means a lot to us as a client. Please keep up the good work."
“Dear B
Thank you so much for all your assistance. This is amazing client service!!!!
You are all making me miss Namibia a bit more :-). Thanks again.
All the best.
Kind regards
C!”
“I call myself lucky to work with such an experienced and customer service oriented team. I really appreciate your service!”
“The Fund’s and my experience with I… is impeccable, friendly, timely service and the most cordial relationship that has given us an enormous amount of comfort in Fund matters and interface with RFS. And all this is reflective of RFS and its excellent work ethic and culture. Thank you to I… and her Team as well as to RFS!”
Hi J,
Do you know how lucky I am, also an old pensioner, to know somebody LIKE YOU, where I can only ask something, and tjop-tjop, there’s your reply.
And answered in full. Thanks a million my dear NEW friend, wish I could meet you in person just to say thank-you…
Thanks J en nice day
K.
M
Thank you for your excellent summary. It saves me a lot of effort…
A few quick responses...
Thank you very much for clearing the Namfisa levies. RFS is as efficient as ever.
Thank you so much for all your assistance. This is amazing client service!!!!
You are all making me miss Namibia a bit more. Thanks again.
Your speed is amazing - I appreciate it.
Baie dankie vir die info. Ek het ook al die aktiewe lede se Fund Credits ge-"check " en stem 100% saam met julle waardes. Ek moet julle hierop komplimenteer, aangesien dit in my ondervinding baie min gebeur dat ons en die administrateur se waardes dadelik so goed ooreenstem.
u r a superstar,
indeed, u r.
I hope everyone was like you in their work. the best customer service that i am satisfied with, tell them to give you a hell of a bonus, your feedback, and service delivery is of high standard. keep it up
thanks