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Testimonials

An asset manager about our responsiveness

I must thank Retirement Fund Solutions as they are always the first to respond!

From the administrator of a local bank's pension fund

Thank you for all your hard work and I appreciate the diligence you apply to your tasks.

A South African actuary

Most of the stand alone pension funds that I am actuary to in Namibia use Retirement Fund Solutions as their administrator (this is my only connection with Retirement Fund Solutions). In my experience their administration is excellent and compares favourably in terms of accuracy and turnaround times to anything that I have seen in South Africa.

Client response to the news that RFS negotiated an increase in interest on credit balances held by a fund

This is indeed good news … your commitment to our Fund is really appreciated.

Member of a pension fund administered by RFS

Hereby I would like to inform you about the most friendly and assisting member of your staff...

Fraom a financial manager, during a retrenchment exercise

Thank you for a great job done, especially now during (our) difficult time.

From a financial manager

Oh, thanks a lot for your patience and professionalism..... you are indeed a gem for Namibia corporate business. They can learn a lot from you. Keep it up.

From a financial manager

Thank you for your frequent communications/information. Your company definitely adds value to our fund.

Client response

Ek is baie suinig met komplimente – gee dit net aan mense wat dit verdien, veral in hierdie tyd waar goeie en veral vriendelike diens so skaars soos hoendertande is. En jy is een van die uitsonderings!

From a senior manager

From my side, thank you for all your efforts in helping me to get this important matter sorted out in good time, your excellent service is really appreciated.

Pension fund principal officer

I would like to thank you for your assistance and hard work that you and your team have done so far on the fund.

From a financial advisor

I would also like to bring it under your attention that in the meeting it came to the surface that S.M. got a special mention for the sterling service he has provided over the year in review. I look forward to doing business with you for the next financial year.

From a client

I would like to take the opportunity to thank you for the excellent service rendered to me by your company.

From a pension fund principal officer

We always receive the best service from RFS.

From a personnel officer

The story of your growth and success over these 10 years is such a phenomenal one, but I think it’s absolutely clear why you have grown and prospered. You simply provide an outstanding service.

Administrator of a large parastatal retirement fund

Thank you very much for your dedication and please keep up the good work!

From a member using the pension fund facility

I am very glad for such a caring attitude by following me up. I will have big trouble if I don't make make use of this opportunity..

Comment from a SA client

Thank you very much for all the help and assistance during the year 2009. It is indeed a comforting thought that YOU are always willing and available to help with any problems or queries. You indeed walk the extra mile.

Comment from a financial advisor

This is the most detailed and prompt response I have received in a while, thanks I really appreciate it.

From a financial administrator

Baie dankie vir jou onbaatsugtige diens. Ons waardeer al jou moeites.

From the executor of a deceased estate

I wish other organisations were as efficient as you are!

From a fund administrator of a parastatal educational institution

Thanks for the document and more so for the pace at which you completed the exercise. This is much appreciated.

From a client

Thanks B. for your usual efficient service. Much appreciated!

From a fund administrator

My sincere thanks to S. for well written minutes. You are a gifted recorder of proceedings, S. Thank you for letting us share in your abilities!

Comment on the newsletters

Dankie vir hierdie nuusbriewe van jou. Dit bied regtig waardevolle insigte!

Comment of a trustee on resignation of trusteeship from a fund

Allow me to take this opportunity to thank you for the valuable time, the advice and learning I could take part in. It is highly appreciated and I certainly value the contribution RFS is making not only to the DHPS Retirement Fund, but to the industry as a whole.

From CEO of a major Namibian cooperative

Let me once again assure you that we are delighted to be associated with such a professional and successful team.

Principal Officer of a major Namibian tertiary education institution

Thank you for your care and diligence. I appreciate it.

From an actuary

I compliment RFS for the pro-active actions taken to try to make the administration of your funds under administration more efficient.

From a strategic workshop facilitator

I must say that I really enjoyed working with you and your team. I really must compliment you on the way you manage your people and the strength and calibre of your team.

From the Principal Officer of a semi-government pension fund

Thank you for your excellent service.

Comment from a competitor

Dit is ‘n absolute plesier om “besigheid” te doen met RFS juis omdat die dienslewering 101% is.

Compliment from the spouse of a deceased pension fund member on one of our members of staff

Hoe sê mens dankie vir ‘n Ina Joone wat alles so presies hanteer en wat altyd vriendelik is? Dankie is ‘n klein woordjie, maar ek sê dit met groot ontsag en dit kom uit my hart – dankie vir alles, Ina! Ek waardeer dit opreg.

From a former fund member, received in June 2012

Thanks so much for quick and good service. I never received such a quick and good service. I really appreciate it. It is the second time that I received that type of service from you. I really appreciate it. Keep up the good work.

Principal Officer of a Namibian utility company, received in September 2012

I am very pleased to work with your staff. They are service driven and surely they do make a big difference in the administration of our Fund. It is very rare to get customer service as provided by the two ladies. Really very satisfied.

From an actuary, received in July 2012

Ich wollte Dir, bzw A, ein Lob aussprechen. A ist wirklich ‘auf Zack’. Unsere Fragen werden von ihr immer super schnell beantwortet und manchmal sogar bevor wir sie überhaupt gestellt haben – wir haben die Informationen [in diesem Fall] noch gar nicht angefragt, doch schon bekommen.

From a broker dated 6 November 2012

Hi S,
I must say this is the fastest that I have ever had pension benefits paid out to a client! Thank you very much for your prompt, friendly and sufficient service. Can you kindly forward this email to your supervisor, because I think you deserve recognition.

From a private fund principal officer dated 6 December 2012

…Your entire team… offers us through your monthly letters, etc. etc. so much. You are literally feeding us with everything we need to know. If we read it, we will at least know what is going on in the industry. Your input is so valuable because by the time I think of giving feedback to my trustees, you have already put it all in writing for distribution to all your clients.

From a CEO of a Namibian NGO dated 4 January 2013

I have been very happy with RFS throughout my involvement with the Fund (from its early days) and with the service provided. For these reasons I have strongly promoted and advertised RFS by word of mouth, and am delighted to see how it has grown over the years. From my experience this growth is richly deserved.

From an HR Officer dated 11 December 2012

I also want to take this opportunity to thank all at RFS for your excellent customer service throughout the year, and it is especially the working relationship with you S. and H., that I value more than words can convey.

From an HR officer dated 27 November 2012

Ek wil my dank uitspreek vir die wyse waarop jy die Fonds en alles wat daarmee gepaard gaan, hanteer het. Die spoedige afhandeling van eise (bedankings en aftredes) asook alle kwotasies vir huislenings en ander navrae. Party kere het dit maar woes gegaan, maar jy het dit baie goed hanteer. Dit is vir my ‘n riem onder die hart en ek wil die vertroue uitspreek dat ons in 2013 net so lekker sal saamwerk.

From a CEO on our billion dollar milestone received in March 2013

I read the whole article, very inspiring for any young Namibian with an entrepreneurial spirit. We look up to you guys. All the best for the future and wishing you and your colleagues all the success. To which we say, "A very big, thank you!"

From a Principal Officer received in March 2013

Baie dankie, sulke terugvoering / inligting word baie waardeer.

From a Principal Officer received in April 2013

Thank you very much for all your effort to contact the pensioners to return their COE – well done with this job. This makes it easier…

Compliment from a customer

Many thanks … we can always rely on top service from Retirement Fund Solutions… no matter what. Please know that this is truly appreciated.

Three compliments, two from two officials of a client, one from a broker, to an employee who only joined us less then a year ago!!

Nogmaals baie baie dankie vir jou wonderlike diens en hulpvaardigheid met ons saak...
Dankie vir jou hulp met hierdie saak. Jy is 'n regte staatmaker...
..., you are truly a super star. Keep up the good work brother...

A compliment of a different nature from a client

Hi...
Oh you can’t see it but I`m doing a mini finger moonwalk on my desk!!!!!!
Thank you very much!
I will tell Tate S that he no longer needs to euthanize Molly the sheep.
Kind Regards

From a retired senior partner of an audit firm

A little side comment: You are the first organisation in my working life that has ever issued the annual PAYE5 certificate by the end of February. Congratulations!!!

From a financial adviser

Dear I
Why are you working so late? Your work is highly appreciated, especially the effort that you putting into your work by going the extra mile for your clients. You will rarely find services after 5. Thanks or your excellent service, keep it up. It give me enormous pleasure working with all of you at RFS.

From a principal officer

As my term as Principal Officer has come to an end, I would like to extend my sincere thanks to the whole team of RFS for their friendly and professional service. A special, big thank you to the portfolio managers, R... and I... who served me with excellence and dedication each day when I needed them. It was a great pleasure to work with RFS - from the receptionist right up to the management. All the best for the future and keep this reputation as you are the best service provider I have worked with.

From a retired director of a Namibian NGO

Benchmark Retirement Fund is a fantastic institution. I never tire of telling people what good service we get, how satisfied I am and what a professional group of people run it. If I have one quibble it is this tiresome business of having to get a Certificate of Existence certified once per year. If you could find some way of making this process absolutely painless I would not be able to think of a single quibble! I hope that you can focus the intellectual capacity of Benchmark to reflect on how this could be done...

From a fund member

Ek wil hiermee net baie dankie sê aan Leande se vlinke deurvoering van my versoek na ‘n Persoon wat my kon assisteer met ‘n versoek wat ek gehad het vandag. Bianca het my baie kort na ek gebel het, terug gebel en gevra waarmee sy my kan help. My versoek is vriendelik en duidelik aan my beantwoord en verduidelik en sy het my absolute vrede gegee met die hele proses wat gaan gebeur aangaande my uitbetaling. Baie dankie.

A trustee / principal officer

Dankie, T.
Dis nou goeie diens om so deur jou diensverskaffers "gebombardeer" te word met materiaal!

From an HR Manager

We survived 2014 and thank you for your amazing hard work, creativity and dedication. I am personally grateful to you for your tremendous efforts. I wish you a rewarding joyous new year. I look forward to us working together in 2015.

These festive wishes were received with sincere appreciation by all at RFS.

From a Principal Officer

As stated in your newsletter: We have nearly come to the end of the year again.

The ... Retirement Fund 2014 sleigh became almost overloaded with additional work because of the NAMFISA inspections. Every year I am thankful for your continuous support to keep us going and for sharing your industry wisdom and knowledge with us.

In the retirement environment "RFS's newsletters weigh more than gold" - your time and efforts to compile these newsletters cannot be weighed.

While you are still attending to the very last tasks of 2014, I do hope that a peace-filled sleigh will take you away to a wonderful and well-deserved holiday.

These festive wishes were received with sincere appreciation by all at RFS.

From a Principal Officer dated 9 February 2015

I have no doubt in my mind that you are indeed the best. In your newsletters you do offer much, much more than any trustee can absorb when attending meetings and training sessions or reading newspapers. You are feeding us with a golden spoon! Hence why I do encourage my trustees to read your newsletters, circulars, etc. because they will not get this concise and well thought-out information from any other source or company.

From a private client dated 22 January 2015

Mr. F
Your above letter: What a breath of fresh air of honesty in the current tornado of  fraud / bribery / corruption on a daily basis. Indeed gives one much needed hope that small pockets of integrity still exist in our Country.

From the pinnacle of Namibia's diplomatic protocol

Dear T,
I am a regular reader of your newsletter as I find it useful to understand what is happening in the market. I assume other readers also enjoy it for the same reasons as mine...

From a principal officer dated 12 May 2015

Dear A,
Thank you very much for the excellent service that we have received from you. Your work was always of the highest standard and it was a pleasure to work with you. All the best with your future. I am looking forward to again work with E. RFS is lucky to have such dedicated and excellent staff members.

From a principal officer dated 15 December 2014

Dear J
Thank you for the good service that I’m always receiving from you, honestly it is a privilege to work with you!

A pension fund member

Guten Morgen Frau B
Vielen Dank fuer die schnelle Antwort. Dann ist ja alles Super, war nur etwas “geworried” das was falsch lief. Freu mich das es noch Firmen gibt wo man einen Service kriegt. Vielen Dank.!”

Translated: Thank you very much for your prompt answer. Then everything seems fine, was just worried that something had gone wrong. Glad that there are still firms where one is getting service. Thank you!

From a principal officer of a large pension fund

“Dear Mr. F,
I also wish to thank you, S, and H for all the advice, patience and assistance provided to me - I really appreciate it!

From a pension fund consultant

R, thank you very, very much for all your assistance in this regard in getting the SIH information ready for submission in such a short period of time! Again just affirmation of the fact that RFS can always be counted on in delivering service to their clients.

HR officer of a pension fund sponsor

Now this is 1st world class service highly impressed we thank you M.

The CEO of a pension fund sponsor

Ihr nehmt uns viel Verantwortung und Arbeit von den Schultern und wir wissen dass wir bei euch gut aufgehoben sind.

Translated: You take a lot of responsibility and work off our shoulders and we know with you we are in good hands.

From an HR manager of an employer

Dear J
Thank you very much for your prompt reply. I am very impressed with your quick service.

From a company CEO

Hey B,
….Thank you kindly for your efficient service. It truly is very differentiated from all else I have received in our market. Keep it up!

From a financial planner

E, jy's 'n absolute ster, dis hoekom ek so mal is oor RFS, professioneel en effektiewe diens, verskriklik dankie!

A principal officer on the submission of SIH return for quarter 1 of 2016

Dear K
Thank you very much for your efficiency and high level of professionalism….

From the CEO of a pension fund sponsor

In Zeiten wo doch vieles sehr schnelllebig wirkt ist es doch immer gut zu wissen, daß finanzielle Angelegenheiten wie zum Beispiel unser Pension Fond in guten Händen ist! Vielen Dank Euch auch für die positive Zusammenarbeit und Eure Mühe die Hürden die uns von / durch u.A. Namfisa aufgelegt werden zu überwinden.

Translated: In times that appear to be fast moving it is good to know that financial matters such as our pension fund are in good hands! Many thanks to you also for the positive cooperation and your efforts to cross the hurdles that are being imposed upon us by Namfisa, amongst others.

From an HR officer of a large mining house

...Can assure you that I don’t have one negative thing to say about RFS, in the 30 years that I’ve worked with various ‘pension fund administrators etc.’ – I’ve never worked with a fund so professional and accessible.

From an HR officer of a large mining house

It is an absolute pleasure to experience the standard of service K delivers. In the Namibian context it is exemplary. It makes my life as PO rather easy.

From a former member of the Benchmark Retirement Fund

Hi B,
Baie dankie vir al die moeite ons waardeer dit opreg. Dis so spesiaal om iemand soos jy te he met wie jy persoonlike kontak kan het.  Dit voel soos ‘n dokters rekening altyd die vrymoedigheid om jou te kontak. Baie dankie daarvoor. Ons sal nog ‘n brief skryf as jy my net ‘n mail adres gee om vir jou baas te se baie dankie vir die wonderlike behandeling by julle.

From a principal officer of a pension fund

Dear T and N
Your e-mails of 1 September 2015 with regard to the withdrawal benefit of Mr V H.
Thank you –
  • for taking care of a first ever request from a member of our Fund.
  • N, for asking me immediately, when I called you, whether I have read my e-mails. I was out of office, did not know which form must be signed, and I could not recall signing an indemnity form ever before. Having read my e-mail, I knew exactly what to do.
  • T, for explaining the consequences of such a request. When I saw your e-mail, I knew that this was not just an ordinary e-mail,
  • that we can always rely on your support, your immediate action – whatever the situation.

From a broker

Dear Mr F
My apology if I’m infringing on your busy schedule, but
  1. as you know, in our day-to-day business operations Managers are normally only contacted by clients to lodge complaints.
  2. I would, however, like to compliment you and your Company with outstanding service rendered by one of your employees, Mr M, Portfolio Manager.
  3. In the same vain I would thus accordingly applaud Mr M for his professional, proficient and efficient service rendered so far during my dealings with him. Thanks and keep up the good work!!!!!.

From a senior official of NAMFISA

Good Afternoon K,
Your prompt response to the request is highly appreciated. Kindly note that this effort forms part of consultations from our part and further consultations will take place once we have established a foundation, before implementation that is. Your participation in the exercise is highly noted.

From an employee of a client

You had me in tears! I really did not know that people like you still exist? Endangered species I’m telling you! Thank you from the bottom of my heart for listening to my plea this morning. Jy sal nooit besef hoe bly het jy iemand se hart gemaak nie. God see and God bless!

CEO of a Namibian SOE

It has been a pleasure working with RFS for the past few years. I must admit that the association has enriched my views on governance as for the first time I had to reflect on governance of an entity that is essentially owner-managed.

Principal officer of a large pension fund on 6 October 2016

The speed at which you respond is beyond my wildest expectations. THANK YOU VERY MUCH.

From an accountant of a municipality

Thank you once again for your continuous assistance and support. I really appreciate what you are doing for our employees. It is very rare that you will find a dedicated team like yours.

From a satisfied fund member

Sorry, I forgot to mention that apart from all financial institutions I deal with, you have the best service and I am looking at re-invest with Benchmark Retirement Fund again, the earnings from my commercial investment in year's time or so.
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